News & Announcements

Over $240 Million in Planned Opportunities Identified in Phase 1 of 2008/2009 Market Intelligence Service from Sierra Energy Group

Sierra Energy Group - Jan 05, 2009

Sierra Energy Group ("SEG"), the research and analysis division of Energy Central, has released the first of three phases of project intelligence to clients that are subscribers to the Enterprise Solutions and T & D Automation Market Intelligence Services. SEG analysts completed detailed interviews with managers at approximately 200 utilities in each segment in this first phase, identifying over $240 million in planned project activity at over 150 utilities. Market segments covered include CIS, GIS, OMS, EAM, WMS, Mobile, AMI/AMR, and professional services in the Enterprise Solutions market segment and EMS/DMS/SCADA, Distribution Automation, Substation Automation, RTU Add-ons, Protective Relays, Communications, and professional services in the T & D Automation market segment.
R. W. Beck to Help NRECA Co-Ops Better Utilize Software Systems Data for Improved Business Performance

R. W. Beck - Dec 23, 2008

Plexus Research, Inc., an R. W. Beck company, was selected by the National Rural Electric Cooperative Association (NRECA) and its research arm, the Cooperative Research Network (CRN), to help distribution cooperatives transform an ever-increasing amount of data from integrated software applications into refined and actionable information to improve operations and customer service.
Chordiant Customer Experience Management Solutions Receive Two Product of the Year Awards

Chordiant Software, Inc. - Dec 23, 2008

Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that Technology Marketing Corporation Customer Interaction Solutions magazine has named both Chordiant Cx Visual Business Director (CxVBD) and Chordiant Collections Manager 2.0 as 2008 Product of the Year Award winners.
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Events

4th Annual Web Self Service for Utilities Conference
(Conferences)

DATE: Tuesday, Jan 2009 - Wednesday, Jan 2009

LOCATION: San Diego, CA - USA

At EUCI’s 4th annual Web Self Service for Utilities conference, top utilities in web usability, functionality, and design share their experiences and best practices, so you can learn to optimize every self service interaction. Learn and network with the best in the industry!
Powering Up Customer Satisfaction
(Conferences)

DATE: Monday, Jan 2009 - Tuesday, Jan 2009

LOCATION: San Diego, CA - USA

Effective satisfaction strategies directly impact the bottom line, but to achieve true customer focus involves science, data, and a commitment throughout your utility. Powering Up Customer Satisfaction, features highly rated utilities sharing state-of-the-art techniques that are boosting their customer relationships.
Web Self-Service for Utilities
(Conferences)

DATE: Monday, Jan 2009 - Thursday, Jan 2009

LOCATION: Ft. Lauderdale, FL - United States

Lower the Cost of Doing Business in Tough Economic Times It's an undeniable fact that consumers are turning to the Web to solve their problems…the Web has become the preferred channel in customer empowerment. The disconnect, however, is such that consumers seeking an easier route through the Internet are finding it harder and harder to find the relevant answers hidden behind too many solutions. Learn from Utility Industry Leaders and Peers How to Make Your Web