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12 Bottom Line Improvement Ideas for 2012 for your Billing And Payment Channels

By Scott McCollum, Chairman & President, BilingTree, March, 28, 2012 - One and Two:  more...
Article Viewed 1178 Times  |  1 Comments

Smart Grid - Only Innovation and Competition Will Bring Consumer Engagement

By Joao Gomes, Technical Manager, , February, 29, 2012 - The only way to bring innovation, new ideas and intelligence for the Energy Sector is to accelerate competition. No other initiative will be successful, if we do not take the competition and the option of choice for consumers. Smart Grid will fail as a measure of energy conservation, unless suppliers motivate people to participate and demonstrate that change is worth it.  more...
Article Viewed 1478 Times  |  10 Comments

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier, Chief Technology Officer, Calico Energy Services, December, 13, 2011 - When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand from population and/or industrial growth. But that's not the case today at most utilities.  more...
Article Viewed 2288 Times  |  1 Comments

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty, Senior Consultant, Infosys Limited, October, 12, 2011 -

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Article Viewed 2235 Times  |  Be the first to comment on this article.

Integrys Takes a Multi-Pronged Approach to Drive E-Billing Growth

By Mary Kay Wesolowski, Billing and Payment Life Cycle Manager, Integrys Utilities, September, 30, 2011 - Despite the fact that electronic bills, or e-bills, have been around for more than a decade, there is still a lack of consumer awareness about them. Many consumers lack insight into the availability of e-bills, how they work, and their benefits. This general lack of knowledge is a factor in lower than hoped e-bill adoption rates -- which hover around 10 percent for many utility companies1.  more...
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How Technology Advancements in Smart Metering Can Enable Broader Socio-economic Changes

By Prosenjit Dutta, Principal Consultant, Infosys, September, 13, 2011 - With the deployment of Smart Metering, Utilities now have an opportunity to explore the broader benefits that Smart Metering can result in. Of course, many utilities are currently in the process of leveraging their Smart metering investments to employ energy savings programs such as Demand Response, Critical Peak Pricing just to name a few. However, one important aspect that should be considered by Utilities and regulators alike are the socio-economic changes that can be brought in by leveraging the Smart Metering Infrastructure.  more...
Article Viewed 2943 Times  |  20 Comments

EBPP Becoming More a Requirement Than an Option

By Harry Stephens, President and CEO, DATAMATX, July, 22, 2011 - What a difference a decade makes. Just a little over ten years ago, many businesses remained uncertain that they really needed a Web site, and we might have remembered to check our email maybe two or three times a week without missing anything important. Cell phones were catching on, but they were only voice-enabled and not linked to the World Wide Web. Twitter was strictly for the birds and Facebook a fad among college students. Things have certainly changed.  more...
Article Viewed 2954 Times  |  1 Comments

Transforming the Customer Relationship: What Electric Utilities Must Do To Survive the 21st Century

By Michael Gianunzio, Chief Legislative & Regulatory Affairs Officer, Sacramento Municipal Utility District, June, 24, 2011 - Investor owned and consumer owned electric utilities need to address a new challenge in the next decade or they may become mediocre, obsolete, servant infrastructure to businesses who will take their customers away from them. The transformation of the electric customer is a new phenomenon and electric utility board of directors and executive management cannot wait to respond, but must proactively take this challenge head on.  more...
Article Viewed 3680 Times  |  5 Comments

New Media Channels Offer Many Paths to Improved Customer Communications -- Part 2 of 2

By Doug Cox, Director, NA Enterprise Business, GMC Software, May, 03, 2011 - Developing positive relationships with consumers is becoming increasingly important as both energy providers and their customers confront the uncertainties of today's world. While traditional print mail -- including monthly invoices -- and the customer service call center remain viable and important channels of communication, the so-called "new media" offer many additional ways to convey information and even to interact with consumers. For example, the Internet is home not only for your corporate Web site, but also of new vehicles for reaching out to customers through social media sites like Twitter and Facebook.  more...
Article Viewed 1792 Times  |  Be the first to comment on this article.

Developing a Partner Relationship with Customers -- Part 1 of 2

By Doug Cox, Director, NA Enterprise Business, GMC Software, April, 26, 2011 - More than any time that most of us can remember, the nation and the world face uncertainties that may have significant impact on energy cost and usage in the United States. Extreme weather in North America and political upheavals on the other side of the globe can cause service disruptions that increase costs for utilities and eventually for consumers. Apart from predictable seasonal usage and rate adjustments, the rising rates are due to events that are simply beyond the control of utility companies. However, they are forced to become the bearers of bad news when there is no choice but to charge customers higher rates, and customers may "blame the messenger" for these increasing costs.  more...
Article Viewed 1883 Times  |  1 Comments
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Demystifying Utility Analytics -- What it's all about, where it's going, and how to get started.

 Monday May 21, 2012 - 11:00 AM Eastern - Virtual Event

This webinar offers pragmatic advice for utilities that are considering data analytics investments; it shares insights from a utility that has been on the leading edge of the data analytics movement in power generation; and it discusses the opportunity to more...

Customer Analytics Issues, Trends, & Drivers

Wednesday May 30, 2012 - 12:00 PM Eastern - Virtual Event

Utilities have historically made significant investments in their customer care systems and processes, yielding a data-rich environment that is now being enhanced with the influx of smart meter data. Monthly meters yielding 12 annual data events per meter will be more...

Consumer Engagement & the Role of Mobile Apps

 Thursday Jun 7, 2012 - 11:00 PM Eastern - Virtual Event

The new consumer is a mobile consumer: always "on", 24/7. They prefer texting over e-mail, and e-mail over a phone call or face-to-face communication. more...

Smart Grid Analytics: All That Remains to be Ready is You

 Tuesday Jun 12, 2012 - 1:00 PM Eastern - Virtual Event

Join us for a live smart grid analytics discussing real life case studies for how analytics can change the speed of business today, allowing users to unleash their creativity and focus on what matters: data-driven insights that benefit the business. more...
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