News & Announcements

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More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

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Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

E.ON IT Embraces Convergys Smart Revenue Solutions across its Group

Convergys - Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. more...

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ENERGY BLOGS

The Truth About The TXU Free Nights Plan

Blogger Photo By Holbert Janson - TXU's latest electricity rate plan (marketing gimmick) is designed to grab consumer’s attention. But for most people, it’s not likely more...

Customer and Utility Perspectives Part 3: Energy Efficiency Program Sign-Ups

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...

Energy Rebates Can Save Big Bread

Blogger Photo By Mike Smith - by Mike Smith, Energy Central and Huffington Post blog columnist   Washington, DC -- OK, when was the last time more...

Break Through in IT and Control Systems can lead to Plug and Play Smart Grid Systems

By Alok Misra - Recent Advances in ITand Control Systems can very early lead to Plug and Play Smart Grid systems. However the lacking more...

Customer and Utility Perspectives Part 2: Customer Survey Strategy

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...
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Demystifying Utility Analytics -- What it's all about, where it's going, and how to get started.

 Monday May 21, 2012 - 11:00 AM Eastern - Virtual Event

This webinar offers pragmatic advice for utilities that are considering data analytics investments; it shares insights from a utility that has been on the leading edge of the data analytics movement in power generation; and it discusses the opportunity to more...

Customer Analytics Issues, Trends, & Drivers

Wednesday May 30, 2012 - 12:00 PM Eastern - Virtual Event

Utilities have historically made significant investments in their customer care systems and processes, yielding a data-rich environment that is now being enhanced with the influx of smart meter data. Monthly meters yielding 12 annual data events per meter will be more...

Consumer Engagement & the Role of Mobile Apps

 Thursday Jun 7, 2012 - 11:00 PM Eastern - Virtual Event

The new consumer is a mobile consumer: always "on", 24/7. They prefer texting over e-mail, and e-mail over a phone call or face-to-face communication. more...

Smart Grid Analytics: All That Remains to be Ready is You

 Tuesday Jun 12, 2012 - 1:00 PM Eastern - Virtual Event

Join us for a live smart grid analytics discussing real life case studies for how analytics can change the speed of business today, allowing users to unleash their creativity and focus on what matters: data-driven insights that benefit the business. more...
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